Customer Service



Application of the General Conditions of Sale
Each order placed with Dermosfera S.r.l. shall be governed by the present General Conditions of Sale, subject to particular conditions applicable to orders placed via the Internet.
Dermosfera S.r.l. reserves the right, at any time, to amend these General Conditions of Sale by posting a new updated version.

ORDERS
Orders may be placed by Internet: www.rheacosmetics.com ;
Dermosfera S.r.l. makes its products available for sale via this website within the limits of its available stocks, when receiving the purchase order.
Dermosfera S.r.l. reserves the right to refuse an order, to set out purchase limits or to enforce payment in advance, especially in the case of unpaid invoices, credit risk or insolvency.

PRICE AND INVOICING
The prices payable for the items ordered are those in force on the date of order issue, inclusive of taxes and shipping costs.
Dermosfera S.r.l. retains the right of ownership of the goods delivered until the full payment of the invoice.
Dermosfera S.r.l. reserves the right to modify its prices without notice.

PAYMENTS
Payment by credit card
The following credit cards are accepted: Visa, MasterCard, American Express, through the paypal gateway.
Payment via PayPal
PayPal, an eBay group company, is a quick and secure payment system.
Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and their password.
After registration, payments can be made through PayPal without having to re-enter the information for subsequent purchases.
By choosing to pay through PayPal, the amount is debited directly from the designated credit card (Visa, Visa Electron, MasterCard, American Express) or prepaid card (PostePay). PayPal safeguards the purchaser’s information so that no financial information is divulged.
PayPal will send a confirmation e-mail for each transaction performed using this method. The amount of the order will be debited from the Client’s PayPal account at the time the order is placed
In the event of a cancellation, the amount will be refunded to Client’s PayPal account.

SECURITY CERTIFICATES
To Guarantee maximum security when purchasing, the information relating to payments transmitted via the Internet are encrypted using the SSL (Secure Socket Layer) protocol.


Shipping costs are at customer expens, calculated based on their destination and are explicitly highlighted at the time of order execution.
Delivery times of ordered goods are purely indicative and depending on stock availability; they may be subject to variations due to force majeure or due to traffic and road conditions in general or by the Authority.
No liability can be charged to Dermosfera S.r.l. in case of delay in ordering or delivery of the ordered goods.
Any external damage or non-compliance with the number of packages or indications must be immediately challenged by the courier who makes the delivery.


In according to Italian Law n. 206/2005, You have 14 days from the date of reception to return the products ordered, at your expense, for reimbursement. Reimbursement shall be made by your chosen means of payment within 30 days of your request to return the products (from reception of the returned order or proof of shipping of the returned product).
Whatever the reason for returning products to Dermosfera S.r.l., we recommend that you follow the instructions below to facilitate processing of the return:
send an email to the address [email protected] to comunicate your intention of return product and wait for further information.
After our confirmation You will use the original packaging of the product to return the product and send the parcel to the following address:
Dermosfera S.r.l.
Via Commenda, 3/A
40068
San Lazzaro di Savena (BOLOGNA)
Italia

You are responsible for any risks relating to return of the product.


Scope of application of the Terms of Use
– By accessing and using on any computer, mobile phone, tablet, console, or other device, you acknowledge and recognize that you have read, understood and agree to comply with these Terms of Use.
– Dermosfera S.r.l may amend these Terms of Use and the characteristics at any time without notice. Dermosfera S.r.l shall notify any changes on its website, and said changes shall be applicable seven days after their publication.
– Registration procedure and Content uploading
– During the registration procedure, you shall be required to create a personal account (the “Account”) by providing your nickname and email address.
-You agree to provide accurate and current information about yourself in all registration forms.

PRIVACY
Dermosfera S.r.l, in his quality of data controller, informs you that your personal data may be processed manually or through electronic instruments and stored on Dermosfera S.r.l database. Communication of your personal data to Dermosfera S.r.l is strictly necessary for the above mentioned purposes. In case of refusal to communicate your personal data as requested Dermosfera S.r.l will not be able to render the above mentioned services.

PROTECTION OF THIRD PART RIGHTS
Dermosfera S.r.l respects third party rights and expects you to do the same. You shall not post Contents that infringe third party rights, including intellectual and industrial property rights and laws.


HOLDER OF THE TREATMENT

Dermosfera S.R.L. (VAT Number: 00633561204), with headquarters in (40068) San Lazzaro di Savena (BO), Via Commenda 3/A (tel: 051.463067 – fax: 051.463275 – email: [email protected]), in its capacity as Owner, treats the personal data of the Users/visitors of this website (“Site”) in full compliance with the provisions of the General Data Protection Regulation – hereinafter the “Regulation” and the provision of the Privacy Authority of the 08.05.2014, containing “Identification of simplified procedures for information and acquisition of consent for the use of cookies”. This information is provided for the site www.rheacosmetics.com, owned by Dermosfera SRL, which uses – or can use – the Rhea Cosmetics brand, owned by it and within the Site and in communications with customers attributable to all the effects to the same.

TYPES OF COLLECTED AND CONFERRED DATA

The personal data collected on this website, either independently or through third parties, in particular are cd. cookies (see the Cookie Policy below) and the data (name, surname, shipping address, email, telephone number, subject of the request and any other data contained in the text of the message) that the User chooses to provide spontaneously during registration on the Site and/or the newsletter service and/or through the specific contact form.

Dermosfera S.R.L. also preserves the technical data relating to the connections (log) to allow the security checks required by the Law and in order to improve the quality of the services offered and to personalize them in relation to the needs of the Users/visitors.

PURPOSE, METHOD AND LEGAL BASIS OF THE TREATMENT

The personal data collected on this site will be processed electronically and on paper by Dermosfera S.R.L. for the purposes listed below:

  1. a) allow Users to register on the Site, a necessary condition in order to be able to make purchases and, therefore, based on the need to adopt a pre-contractual measure at the request of the interested party;
  2. b) allow Users, upon registration of the same, to make purchases on the Site as well as allow the Owner to correctly perform the connected operations (eg manage shipments, provide assistance to the customer or fulfill tax obligations): in this case the processing will be based on the execution of a sales contract of which the interested party is a party;
  3. c) send advertising material and/or carry out direct sales activities of its products, using the e-mail coordinates provided by the User during previous purchases; the treatment will be based on the express provision of the art. 130 of the legislative decree 196/2003 as well as on the legitimate interest of the Data Controller in carrying out direct marketing activities for Users who are already customers of Dermosfera S.R.L.
  4. d) register the Users, regardless of their registration on the Site, with the information services relating to the Rhea Cosmetics brand products, subject to explicit consent freely given by the interested parties.
  5. e) allow the correct functioning of the website and improve the user’s browsing experience (see the Cookie Policy), subject to the consent of the User through the appropriate banner;
  6. f) allow Dermosfera S.R.L. to manage messages and respond appropriately to requests of any nature forwarded by the User through the specific contact form; the processing in this case is based on the satisfaction of a specific request and, therefore, on the legitimate interest of the Data Controller in promptly replying to it as well as on the possible need to perform pre-contractual measures to be adopted at the User’s request;

DURATION OF THE TREATMENT

The data will be kept for the period strictly necessary for the pursuit of the purposes for which it was collected and, in any case, will be canceled, in the event of a request made by means of the specific contact form which does not follow registration on the Site, after 60 days from their conferment; in the case of subscription to the Rhea Cosmetics newsletter service, the data will be deleted upon the revocation, by the interested party, of the consent given to receive newsletters. In any case, Dermosfera SRL, without prejudice to the User’s possibility to cancel the registration on the Site at any time, will keep the personal billing information, for any defense needs in court, for a period of 10 years, starting from the moment of invoice issue. E-mail coordinates for direct marketing purposes will, on the contrary, be kept until the right to object to processing is exercised, which can be activated via a link placed at the bottom of each email sent to each customer. The navigation data will instead be processed for the time necessary to perform the service requested by the User: the latter can always request the interruption of the processing or the deletion of the data, which he will be able to do independently through the browser, accessing the settings and removing the cookies stored in your terminal.

NATURE OF THE PROVISION

The provision of personal data for the aforementioned purposes is optional, however, in the absence of this, the Data Controller is prevented, respectively, from registering Users to the Site, from allowing Users to make purchases on the Site, to send advertising material or to make sales direct by email, to register Users with information services relating to Rhea Cosmetics brand products, to take charge of the User’s request and to allow the same to navigate correctly on this website.

RECIPIENTS OF DATA COMMUNICATIONS

The data collected may be disclosed to persons authorized by Dermosfera S.R.L. to the organization-management of the site (eg. administrative staff, customer service personnel, personnel responsible for sending newsletters, lawyers, system administrators), educated and trained on the methods of processing and compliance with the rules on protection of personal data, or to external parties (eg. third party technical service providers, hosting providers, IT companies) expressly appointed as Data Controllers. The data collected, outside the aforementioned hypotheses, are not subject to disclosure or communication to third parties, except in the cases provided for by the Law and, in any case, in the manner permitted by this. Similarly they are not transferred to non-EU countries.

RIGHTS OF THE INTERESTED PARTY

The EU Regulation reserves the right to obtain from the Data Controller access to personal data and the correction or cancellation of the same, as well as the right to request the limitation of the processing that concerns them or to oppose it. The data subject also has the right to withdraw the consent given to the processing of his personal data and to request data portability.

For the exercise of the aforementioned rights, the interested party may directly contact Dermosfera S.R.L., based in (40068) San Lazzaro di Savena (BO), Via Commenda 3/A, at the e-mail address: [email protected]

Finally, the interested party has the right to lodge a complaint with the Guarantor for the protection of personnel following the instructions contained in the link: https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/ 4535524

 

COOKIE POLICY

The RheaCosmetics.com website uses cookies to improve the quality of navigation and to guarantee the correct functioning of the site. By continuing to browse or by pressing the OK button you will accept its use in accordance with the terms of use contained in the Information on the use of cookies.

Information on the use of Cookies

Dermosfera S.R.L. intends to provide the User, by means of this information, with a statement on the use and management of the Cookies of the website www.rheacosmetics.com – from now on the Site – managed by the same.

Cookies are text files that contain information packets. The browser stores them on the device – fixed or mobile – used to browse online whenever a website is accessed. On subsequent visits, the browser sends these cookies, depending on the type and function, to the website that originated them or to a third site.

Based on their permanence on the device, cookies can be divided into two types: session cookies and permanent cookies. The first are automatically deleted from the computer when the browsing session is closed; the seconds remain in the device memory, unless they are deleted or reach their expiration date. Both types can be deleted by the user, at the end of the navigation, through the settings of your browser.

TYPES OF COOKIES USED

TECHNICAL COOKIES
Technical cookies allow the site manager to monitor its correct functioning by analyzing data traffic, providing information based on data collected in an anonymous and aggregated form. They also allow, without identifying and profiling the individual user, to improve the experience of using the site, eg. keeping the visitor identification during the same browsing session.

For the installation of technical cookies the prior consent of the visitors is not required; the latter can at any time prevent the installation by changing the browser settings according to the methods indicated below (see HOW TO DISABLE THE COOKIES).

By preventing the installation of technical cookies, access to the site or part of it could be completely or partially compromised.

ANALYTIC COOKIES
The site manager also uses analytical cookies in order to collect statistical information, in aggregate form, on navigation and access modes on the site (for example the visitor’s time spent on a page, the most visited sections, the geographical position from which the user accesses, etc.).

Analytical cookies can be blocked by the visitor without the usability of the site being compromised or limited.

This Website uses Google Analytics to analyze the information conveyed by the cookies in question. These monitoring tools process the cookies transmitted by visitors in order to compile statistical reports related to their activity on the Site. Google Inc. (autonomous owner of the data processing relating to the services provided) stores the data generated as indicated in the Information available at the following link:

https://www.google.com/intl/it/analytics/learn/privacy.html

Visitors wishing to prevent the use of their data by analytics tool providers can do so by following the instructions on the links:

https://tools.google.com/dlpage/gaoptout

INTERACTION WITH DATA COLLECTION PLATFORMS AND OTHER THIRD PARTIES

This type of service allows Users to interact with data collection platforms or other services directly from the pages of www.rheacosmetics.com in order to save and re-use data, also to show specific banners or for remarketing activities (eg. the proposal of advertisements relevant to the contents/products of this website while the user surfs on other sites, uses mobile apps, searches on Google or uses the most popular social networks).

If one of these services is installed, it is possible that, even if the Users do not use the service, the same will collect usage data relating to the pages in which it is installed.

SOCIAL BUTTONS AND WIDGETS

On the site there are the cd. Social buttons (or “Social plugins”), or icons that allow the sharing of multimedia content through some social platforms selected by the site manager. Sharing through these buttons involves the transmission of cookies to and from third parties. The data provided to the aforementioned platforms, which may have been entered through the appropriate sharing tools, are in no way under the control and responsibility of the Site manager and for their processing, please refer to the information provided by the destination sites.

HOW TO DISABLE COOKIES

The visitor can change the settings of his browser using the following instructions to manage, disable or delete all types of cookies (technical and analytics):

The visitor can accept all the Cookies, only some, or refuse them in full.

CONTACTS
The site manager can be contacted through the specific form in the Contacts section or by email at [email protected].